Study Guides
Some of our most successful careers start right here.
We may use a pre-employment test to ensure that your skills, knowledge and abilities are right for the job. These may include multiple-choice tests, performance tests, interviews and/or role-play scenarios.
You will be informed of what tests are required for the job during the hiring process. All our selection practices meet federal government regulations and professional standards for development.
Some of our tests have a study guide to help you prepare.
Select study guides by job category to begin preparing for a career at AT&T.
Study Guide Name
Call Center
- American Sign Language Proficiency Interview (ASLPI)
- Behavioral Event Interview (BEI): Customer Service Associate (CSA) (Large Bus)
- Behavioral Event Interview (BEI): Sales Associate (Small Bus)
- Behavioral Event Interview (BEI): Service Consultant (Large Bus)
- Business Services Instructor Assessment (BSIA)
- Business Telecommunications Ability Battery (Business-TAB)
- CC Audition
- Call Center Virtual Job Tryout (CC-VJT)
- Clerical Telephone Ability Battery (C-TAB)
- Customer Account Resolution Team Test (CARTT)
- Consultant Assessment Process (CAP)
- Customer Associate Simulation (CAS)
- Customer Care Profile (CCP)
- Customer Contact Interactive Assessment (CCIA)
- Customer Experience Assessment-Sales (CEA-Sales)
- Customer Experience Assessment-Service (CEA-Service)
- Customer Service Assessment (CSA)
- Customer Service Representative Maintenance Administrator Minicourse (CSR/MA-MC)
- Customer Service Representative Minicourse (CSR-MC)
- Customer Service Representative Test (CSR) Proctored
- Customer Service Representative Test (CSR) Unproctored
- Customer Service Rep Virtual Job Tryout ( VJT-CSR)
- Executive Appeals Writing Assessment (EAWA)
- Logi-Serve Customer Assistant Test (L-Cat)
- Marketing Panel Interview
- Operator II Telephone Ability Battery (OP-TAB)
- Oral Proficiency Interview (OPI)
- Oral Typing Skills Test (OTST)
- Oral Typing Skills Test-T (OTST-T)
- Sales Clerk Assessment (SCA)
- Sales Selection Test
- Sales Support Representative Test (SSRT)
- Stenography Test
- Telephone Ability Battery (TAB)
- Telephone Ability Battery (TAB) East
- Telephone Ability Battery (TAB) Midwest, Southwest, West
- Telephone Ability Battery (TAB) – DTV, SE
College
Retail
Sales
- B2B Sales Role Play Assessment
- Business Sales Virtual Job Tryout (Business Sales VJT)
- Regional Sales Manager Interview-MAR (RSMI-MAR)
- Regional Sales Manager Interview-Sales (RSMI-Sales)
- Technical Sales Assessment (TSA)
Technician
- Air Conditioning Specialist Test II (ACST II)
- Automotive Maintenance Qualification Test (AMQT)
- Behavioral Event Interview (BEI)
- Building Maintenance Knowledge Test (BMKT)
- Building Maintenance Qualification Test (BMQT)
- Circuit Layout Assigner Test (CLAT)
- Computer Network Associate III Knowledge Test (CNAIIIKT)
- Computer Systems Technician (CST) Qualification Interview
- Customer Engineer II Knowledge Test (CEIIKT)
- Customer Engineer III Knowledge Test (CEIIIKT III)
- Customer Service Assessment-Field (CSAF)
- Customer Support Technician Knowledge Test (CSTKT)
- Customer Systems Technician (CST) Certification Test
- Distribution Center Maintenance Test (DCMT)
- DPA III Qualification Test (DPA III)
- Engineering Clerk Test (ECT)
- Engineering Qualification Interview
- Engineering Selection Module
- Engineering Telephone Ability Battery (E-TAB)
- Facilities Assignment and Control Systems/Loop assignment Center Minicourse (FL-MC)
- Internet Data Center Knowledge Test (IDCKT II)
- Internet Services Tier II Selection Test III (IST III)
- Logi-Serve Customer Assistant Test (L-Cat)
- Network Services Administration Test (NSA)
- Premises Technician Assessment (PTA)
- Service Specialist Test (SVSPT)
- Systems Specialist Technician Test (SST)
- Technical Telephone Ability Battery (TECH-TAB)
- Technician Knowledge Test II (TKT II)
- Technical/Mechanical Test III (TMT III)
- Technical/Mechanical Test-Field III (TMTF III) - Internals
- Technical/Mechanical Test-Field III TMTF III - Externals
- Warehouse Telephone Ability Battery (W-TAB)